Governance at NCHA

NCHA’s Board directs and controls the work of the Group and sets our corporate strategy. The Board ensures that we keep our customers and our communities at the heart of our plans and that we deliver on these.

The work of our Committees

NCHA’s Board has established formal committees to work on its behalf and regularly report back on their activities. These Committees are:

• Our Audit and Risk Committee, which oversees audit, risk and confidential reporting matters - for example relating to fraud or whistle-blowing.
• Our Care Committee, which monitors the quality of our care and support services and ensures that we meet relevant standards and regulations.
• Our Governance Committee, which makes sure we comply with housing regulation and governance best practice.
• Our Customer Committee, which monitors our service delivery to customers, helps set our service standards and oversees our resident scrutiny function.

Regulator of Social Housing

The Regulator of Social Housing's report on NCHA, published in 2024, gave us the following ratings:

• Consumer: C1. "Our judgement is that overall the landlord is delivering the outcomes of the consumer standards. The landlord has demonstrated that it identifies when issues occur and puts plans in place to remedy and minimise recurrence."
• Governance: G1. "Our judgement is that the landlord meets our governance requirements."
• Viability: V1. "Our judgement is that the landlord meets our viability requirements and has the financial capacity to deal with a wide range of adverse scenarios."

Code of Governance and Governance Kitemark 

NCHA has adopted the National Housing Federation’s Code of Governance (2020) which makes sure we follow best practice in how we are governed. This guides us in many ways. For example, in making sure our Board has the right skills to fulfil its duties, and that Board Members are recruited fairly and properly appraised.

NCHA regularly commissions an independent review of our governance arrangements. On our last review in 2022, the Chartered Governance Institute renewed NCHA's Governance Framework Quality Mark for governance excellence, which is an accreditation we will retain until 2025.