Not included

The following things are not covered by service charges for NCHA's independent living schemes:

Replacement keys and fobs

If you need a replacement key or key fob, please contact us to order one. There will be a charge for the replacement.

Decorating

While we are responsible for external decoration and communal areas, decorating inside your home is your responsibility. Please check with us if you are considering making any home improvements – you may need written permission before work starts.