Not included

The following things are not covered by service charges when you own an NCHA home:

Replacement keys and fobs

If you need a replacement key or key fob, please contact us to order one. There will be a charge for the replacement.

Gardening

If your home comes with its own garden, it’s your responsibility to maintain it. 

Replacement doors and windows

Doors and windows in communal areas are also replaced periodically.

Inside flats, the doors are your responsibility. Your lease will set out information relating to external doors and windows - please contact us before planning any changes.

Decorating

Decorating inside your home is your responsibility. Please check with us if you are considering making any home improvements – you may need written permission before work starts.

Garden fences

The documentation supplied when you bought your home may detail which boundaries are yours to manage.