Ways to get involved
It’s important to us that customers are at the heart of everything we do. Customer feedback helps us to improve our services for the benefit of everyone.
At NCHA we have a customer involvement structure that offers a range of ways you can get involved depending on what your skills are and the time you have available.
We're thankful to have many involved customers already, but we're always happy to welcome more. If you'd like to get involved, there are lots opportunities available.
We’re currently seeking new members for our Homes and Neighbourhood Panel, our Scrutiny Panel and our new consultation group.
If you'd like to share your views from home:
- Find out what's happening by signing up for our email newsletters: we send out regular newsletters that provide updates and what's going on at NCHA and explain how you can get involved. (You'll also get a printed copy of Link magazine and our annual report if you're one of our customers.)
- Tell us your views on the service you've had from us, good or bad, by contacting us or filling in our online contact form.
- Take part in focus groups or surveys. From time to time we invite customers to be part of a focus group, or to take part in a survey. It's entirely up to you whether you participate, but we listen carefully to all the responses we get, and use them to make decisions about our work.
- Review our policies - and tell us what needs to change. Our Virtual Policy Group means you can do this from your own home.
- Join our new consultation group - This group won’t meet in person, instead they will be contacted by email and asked to give their feedback on different issues. We don’t expect this to be more than once a month.
If you'd like to represent your community:
- Become a Community Voice. These customers serve as a local link to NCHA for their area and a representative for their neighbours.
- Find out if there's a Tenants and Residents Association (TRA) where you live - and if there isn't, consider setting one up. A TRA is a group of local people who meet to discuss and act on local issues. Contact us to find out if there's a group in your area.
If you have time to attend meetings at NCHA:
- Join our customer panels. These customers form groups that review key areas of our work. If you want to be a strong voice for change, get involved. We’re currently seeking new members for our Homes and Neighbourhood Panel and our Scrutiny Panel.
We'll provide you with support and training to do any of these roles - contact us to see how we can help.
