Scrutiny Panel

This panel acts as NCHA’s critical friend, investigating what’s happening with services and suggesting improvements. They focus on specific issues and dig deeper to find out more. In the last couple of years they've looked into complaints at NCHA, and how NCHA deals with damp and mould cases.

Chair of the Scrutiny Panel Steven Malcherczyk: “Scrutiny Panel can really make a difference. In 2023 we recommended a centralised complaints team for NCHA and in 2024 we saw that created. We’re looking for more customers who can join us to investigate issues and make recommendations for improvements.”

The Scrutiny Panel is currently reviewing how NCHA manages anti-social behaviour.