Social media

We use some social media sites like Facebook to communicate with our customers, tenants and service users.

We try to respond quickly to the questions and queries raised through these websites.

Our social media accounts are monitored during office hours, Monday to Friday - so we can't usually respond to questions asked outside these hours (though we'll reply to questions sent during evenings or at weekends as soon as we can). We also can't promise to respond to every comment we receive. If your query is serious, urgent, or involves personal details, we advise you to contact us through the normal channels.

Our social media accounts

You can find Nottingham Community Housing Association on the following social media channels:

• Facebook
• YouTube
• LinkedIn.

Liking and following

Please don't be offended if we don't 'like' or 'follow' you on social media. This doesn't mean we don't like you or are not interested in what you have to say, it's just that the numbers can get too high for us to manage.

We sometimes follow or like people who provide information that is pertinent to our work as a housing provider whose information we can pass on for the benefit of many local people.

There will also be times we'll need to like or follow an account in order to take part in conversations.

Just because we like or follow someone, or share their information, it doesn't mean that we endorse them.

Sharing content

We try to share information that we think will be of interest or use to our customers. But please don't be offended if we don't share something you want us to: as a trusted organisation, any sharing of information could be seen as endorsement of a particular view, individual or organisation and it's important that we remain impartial.

Moderation

Most online communities have their own rules and guidelines, which we always try to follow.

Where possible, we will rely on the measures of protection and intervention which the social networking site already has in place (e.g. against illegal, harmful or offensive content), for example by flagging comments or alerting them to any breaches of the site's terms and conditions.

We also have some of our own rules. We reserve the right to remove any contributions that break the rules of the relevant community, or any of the following guidelines:

• Be civil, tasteful and relevant
• Don't post messages that are unlawful, libellous, harassing, defamatory, abusive, threatening, harmful, obscene, profane, sexually oriented or racially offensive
• Don't swear
• Don't post content copied from elsewhere, for which you do not own the copyright
• Don't post the same message, or very similar messages, more than once (also called 'spamming')
• Don't publicise your, or anyone else's, personal information, such as contact details
• Don't advertise products or services
• Don't impersonate someone else.

Libel

Please take care not to make libellous statements. In law this means a statement that lowers the reputation of a person or organisation in the eyes of a reasonable person. By publishing such a statement we can both get into serious trouble. We will take down any statement that could be deemed to be libellous.