Need help? Fill in our online contact form. You can also reach our customer service team by calling 0800 013 8555. We are open Monday to Friday, 9am to 5pm.

SMaRT call centre

Contact details

Here you'll find all our phone numbers, plus email and postal addresses.
Contact details
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Contact form

Use our online form to contact us about anything from comments and suggestions to complaints and questions.
Contact form
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Payments

You can make payments to NCHA online and by telephone.
Payments
Clifton Place

Office locations

View maps and addresses for NCHA's sites around the East Midlands.
Office locations
Social Media Icons On Phone

Social media

Like everyone else these days, you can find NCHA on social media...
Social media
Man Listening To Complaint

Complaints

If you have a complaint about your home or our services, please let us know so that we can put things right.
Complaints
Older Man On Phone

Advocates

If you need someone to talk to us on your behalf, you’ll need to officially nominate them as an advocate.
Advocates
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Privacy statement

Our privacy policy sets out our commitment to keeping your personal data secure.
Privacy statement

What you can expect from us
When you contact us, you can expect us to meet our service standards.

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