| |
Yes |
No |
Not sure |
| Are the scheme staff warm, caring and approachable? |
96.9% |
2.3% |
0.8% |
| Is the scheme manager practical, helpful and attentive? |
95.3% |
2.3% |
2.3% |
| Are you treated with respect? |
98.4% |
1.6% |
0.0% |
| Are the scheme staff trustworthy and discreet? |
95.3% |
0.8% |
3.9% |
| Do you feel safe and secure in your home? |
91.4% |
1.6% |
7.0% |
| Have you used the SMaRT service in the last year? This may be through a pendant or pull cord. |
49.6% |
45.8% |
4.6% |
| Were you satisfied with the response/service from SMaRT? |
85.9% |
6.3% |
7.8% |
| Do staff encourage you to give feedback on the services provided to you? |
71.7% |
10.2% |
18.1% |
| Have you used the Praise, Grumble and Complaint process in the last year? |
19.8% |
61.8% |
18.3% |
| If you have made a Praise, Grumble or complaint, were you happy with the way we dealt with it? |
75.0% |
25.0% |
0.0% |
| Are there activities at the scheme? |
71.0% |
9.9% |
19.1% |
| Are you happy with the activities at the scheme? |
85.7% |
5.5% |
8.8% |
| If you wish to and are able to do so, do you have the opportunity to run activities? |
71.6% |
17.0% |
11.4% |
| Do you participate in communal activities? |
74.2% |
23.6% |
2.2% |
| Are you happy with the communal facilities? |
80.0% |
12.2% |
7.8% |
| Has living at the scheme made a positive difference to your life? |
90.6% |
3.1% |
6.3% |
| If you had a family member or a friend who needed housing, care or support would you recommend us? |
91.5% |
2.3% |
6.2% |
