Customer guides

We produce a set of guides for our customers. Your guide will tell you what you can expect from the services we provide to you. If you use or live at one of NCHA's care homes or services, there will also be some specific information about that location - ask your support staff for details.

• Your guide part one: your support and medication charter
• Your guide part two: Customer Wellbeing
• Your guide part three: keeping you safe
• Your guide part four: your housing
• Your guide part five: service standards.

You can also download the guides as PDFs: