Rent change from April 2025

All customers who have an April rent change should have already received a letter detailing exactly what their new charges will be.

Every year, social housing landlords like NCHA amend the rents they charge broadly in line with the rate of inflation (the Consumer Price Index plus 1%) as this allows us to continue to deliver our services. This level is set out for us, and other social housing landlords, by the Government.

This year’s rent increase is 2.7%. This applies to all affordable and social housing, supported housing, market rent and most almshouse customers.  Leasehold customers will have changes as per their lease agreements.

Service charges

For customers who pay a service charge, water charge or resident charge, these payments may also change. The amount of the change will vary for each customer based on the services you receive and the anticipated cost of those services. Check your service charge on our website for details of what your service charge covers. Please see your letter for details on the cost.

If you need help

We recognise that this rent increase may be difficult for some. If you’re struggling to pay your rent we have trained advisors who can support you. Please contact us and we’ll refer you to the best person to help. The information on our money and benefits pages also offers advice on how you can save money and budget for your finances.

About NCHA

NCHA is a registered charitable social landlord. That means that the money we receive from your rent and the homes we sell is invested to improve our existing homes, our services and build new homes for rent and shared ownership. In 2023/24 we built 352 new homes: a third of them were EPC (Energy Performance Certificate) rated A, and the other two thirds were EPC rated B, offering great fuel efficiency for customers. We spent £20M to maintain our existing properties and £86,000 on estate and community improvements.

We offered further support for customers in financial difficulty, and those experiencing issues in their home or neighbourhood, including domestic abuse. Overall, our work in the East Midlands created £5.8M of social value for our customers, communities and colleagues.

Read more about how we spend our income in our annual report.