Our new Customer Engagement team

Listening to and involving our customer in how we do things has always been important at NCHA. Over the years we’ve supported and promoted various customer panels and groups to do just that, and we currently have a structure which sees three panels and our  Customer Committee feeding directly into the NCHA Board. 

When the Consumer Standard was introduced by the Regulator of Social Housing (RSH) earlier last year, more robust guidance around how housing associations should engage with their customers came with it. This, along with feedback from Tpas (the Tenant Participation Advisory Service) told us that, whilst we’ve currently got good processes for listening to our customers, we can, and should do more.

We worked with a group of customers to develop a new plan to put customer engagement right at the heart of everything we do.

New Customer Engagement Manager

Laura Henderson has recently been appointed as our new Customer Engagement Manager. 

Laura said: “This is a great opportunity for us to review and refine the existing ways our customers already engage with us. On top of that, we’re going to be looking for new opportunities facilitate and encourage open and honest conversations with customers that result in us improving the way we do things.”

Get involved

If you’re interested in getting more involved with NCHA and having your say on a variety of topics, we have a range of ways you can do so depending on your skills and the time you have available. Find out more on our Ways to get involved page.