Engaging customers in all that we do

Our approach to engaging with customers has been awarded and recognised by accreditation from tpas. 

As the country’s leading tenant engagement experts, tpas award accreditation to landlords and organisations who demonstrate excellence in tenant involvement and engagement. 

This accolade reflects our dedication to maintaining high standards of collaboration; cementing our reputation as a customer-focused housing association that gives residents a meaningful voice in shaping the services they receive. 

Tonia Punter-Ojong, tpas Consultancy Manager joined NCHA colleagues and customers to present them with their prestigious award: “I’m pleased to award this accreditation in recognition of NCHA’s outstanding achievements. We at tpas are proud to acknowledge today your transformative work in engagement.”

Paul Moat, our Chief Executive comments: “This is a really meaningful accreditation for us. It’s a testament to our ongoing efforts to listen to our customers and place them at the heart of everything we do. The process that we went through also gave us opportunities to learn and develop our customer engagement offer, and we’re keen to get even stronger in this area over the coming months and years.”

Creating new opportunities for customers

Over the years, NCHA have developed a range of initiatives and opportunities for customers to engage, contribute and influence decisions that impact them. With a renewed focus following the tpas accreditation, new opportunities will open to include more customers. 

Our dedicated Customer Engagement team have a variety of ways for customers to get involved, whatever a person’s interests or availability. To find out more, or to register your interest email customerinvolvement@ncha.org.uk 

Find out more about our customer engagement offer on our get involved pages. 

Listening to our customers

Back in July 2024 the Regulator of Social Housing gave us top marks for our services, including for the brand new ‘consumer standard’.  

It’s evidence of the way we include customers in our decisions and service, and our customer engagement offer forms a really big part of that. 

Find our more about our approach to Customer Engagement in Our Plan for Customer Engagement.