Our policies set out everything from how we let our homes to the way we protect vulnerable people.
We're working on changes to make our policies and service standards easier to read and use. View information on antisocial behaviour, support for customers with vulnerabilities or additional needs, pets in your home, and damp and mould. Alternatively you can download full versions of these policies below.
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Adaptations Policy
Type: pdf Size: 455kb -
Allocations Policy
Type: pdf Size: 445kb -
Anti Social Behaviour And Hate Incident Policy
Type: pdf Size: 225kb -
Compensation Policy
Type: pdf Size: 681kb -
Complaints Policy
Type: pdf Size: 613kb -
Customer Involvement Policy
Type: pdf Size: 198kb -
Customer Policy
Type: pdf Size: 421kb -
Customer With Vulnerabilities Policy
Type: pdf Size: 427kb -
Damp And Mould Policy
Type: pdf Size: 437kb -
Debt Recovery Policy
Type: pdf Size: 421kb -
Domestic Abuse Policy
Type: pdf Size: 654kb -
Marketing Sales Policy
Type: pdf Size: 497kb -
Nottingham Community Almshouse Charity Annuity
Type: pdf Size: 400kb -
Pets Policy
Type: pdf Size: 451kb -
Rent And Service Charge Policy
Type: pdf Size: 445kb -
Safeguarding Adults Children And Young Persons Policy
Type: pdf Size: 392kb -
Tenancy Policy
Type: pdf Size: 421kb -
Tree Management Policy
Type: pdf Size: 556kb