Meet our Work Planner Jane

In April 2024, we brought our Responsive Repairs team in-house, and so we’ve been expanding our Property Services team to allow us to better serve our customers and the 10,000 homes we own and manage.

We’re currently hiring work planners, so we met with Jane to find out what her role is like. Here’s what she had to say:

“I’ve been working in the Property Services team for the last two years. We play a crucial role in planning and scheduling housing maintenance for our trades teams.

“There are six work planners in each team. We work closely and share our knowledge and experience. It’s a really busy but supportive office and I get to work from home a couple of days a week. I’m responsible for diagnosing customers’ problems in their homes and estimating the work hours for the repair or maintenance task required.

“It’s important we plan the work schedules accurately, so attention to detail and good communication is important in this role. We need to ensure the customer is fully informed and the team member working on the job has all the information and equipment required to complete the job effectively and efficiently.

“I’m the first point of contact for the Trades team working in our customers’ homes. We chat through the workload every morning to ensure they are fully informed. If there are issues on the day where they cannot complete a job or they require additional equipment, I will liaise with the customer to reorganise another visit.

“I personally love the job and look forward to seeing the team grow and deliver a first-class service to our customers.”

Looking for a new job?

View our Work Planner job vacancy and other job opportunities at NCHA.