Meet Amy

Congratulations to Amy Burdett, winner of the Customer Champion Award at this year’s Better Lives Award.

Working as our Universal Credit Coordinator in the Customer Accounts team, Amy supports customers to understand changes to benefits and making sure they receive everything they’re entitled to.

She’s described as always going above and beyond for our customers and ‘a powerhouse of support’. 

Watch Amy’s short film to find out more.

Amy’s nomination

Amy is an expert in Universal Credit. Her knowledge helps customers navigate the sometimes tricky process of claiming their benefits, working with other external agencies when needed. 

She takes complete ownership of each customer’s situation, reassuring them, helping them build confidence, and creating a plan that fits them and their needs.

Congratulations Amy – our customers are very lucky to have your support. 

For more information on Universal Credit and the support we offer, visit our Universal Credit webpage.