Working in homelessness

Maria Sims joined NCHA as a Support Worker in 2021. She has since been given the opportunity to work as a Housing Project Worker, where she supports homeless people to get off the streets for good. Here’s what she has to say about her role:

“At first I was slightly apprehensive of a career change, but my manager encouraged me to be the best I could be with training and support. I am so grateful, as I am passionate about the work we do to help people rebuild their lives.

“I provide support for all kinds of things such as job applications, appointments and finances. I make sure people apply for the benefits they are entitled to and provide the valuable skills required to live a healthy and independent life.

“I work hard to build healthy relationships with our residents. Their needs and concerns are my priority. I want them to feel comfortable coming to talk to me about anything. I am a good listener and do take the role as a mother figure at times!

“I often work on my own but have never felt threatened. I wear a lone worker device, so I have instant access to support if it is ever needed.

“My favourite part of the role is getting to know our individual residents. It’s very rewarding when they move into their own accommodation, which shows the impact we’ve had in helping to rebuild their lives.

“If you’re considering a career in homelessness, and don’t have previous experience, don’t let that discourage you from applying for a role here; you can bring transferable skills from previous roles like I did.”

We’re always looking for positive people with a can do attitude to join our team. In return we provide a great place to work with excellent benefits. Take a look at our current job vacancies across the East Midlands.