Supporting health and safety in customer homes

Six of our Property Services team members have completed new qualifications to better spot and deal with issues such as damp and mould.

The training awards a ‘certificate of competency’ as Housing, Health and Safety Rating System (HHSRS) practitioners to identify, assess and score hazards and risks in customers’ homes.

It supports our promise to maintain our high standards when preventing and responding to damp, mould and condensation across our homes, and supporting vulnerable customers.

This is all part of continually improving our services, as we prepare to bring our responsive repairs in-house from 8 April 2024.

Investing in our people

At NCHA we’re committed to investing in training and development for our people.

Nis Iqbal, Responsive Repairs Manager, explained: “We use HHSRS as part of our daily jobs, and so it was great to gain further understanding of key requirements and responsibilities. I’m very proud to say all six team members passed!

“It means the team are qualified to assess key reports for themselves, ask questions and give constructive feedback where required.”

For our long-standing Technical Inspector Phil Haywood, the HHSRS training was a refresher.

Phil said: “I’m really proud to achieve this qualification. It better equips us for accurately measuring health and safety risks in homes. This is especially critical for ensuring we’re in line with our damp and mould policy and working practices to keep customers safe at all times.”

Training was delivered through DASH Services, a leading company which aims to improve housing conditions in the rented sector.