NCHA's Annual Report to Customers 
2023-2024

Download a copy of our annual report to customers [PDF] 

"Throughout this report you’ll hear from customers and colleagues describing some of the work we’ve been doing to help reach our vision of delivering more homes, great services and better lives. You’ll also see facts and figures that should give you a clear picture of how we’ve been performing.

"For the first time this year we’ve used Tenant Satisfaction Measures (TSMs) to report on our performance. This is a new system which all social housing landlords in England are using to assess how satisfied our customers are with the services we deliver. They’re really helpful measures for us, as it shows us where we’re getting things right, but more importantly, it shows us where we need to improve.

"The speed and quality of our repairs services are, and continue to be a focus for us. Throughout the report you’ll see that customer satisfaction in this area has not been where we expect it to be, so we’ve made some big changes to make things better." 

Paul Moat, Chief Executive