NCHA's Annual Report to Customers 
2024-2025

Download a copy of our annual report to customers [PDF] 

The latest edition of NCHA At Home magazine includes our Annual Report to Customers 2024-2025, offering a transparent and engaging look at our performance over the past year.

The magazine is packed with:

• Real stories from customers and colleagues, including Andre who’s got the fresh start he needed at Prospect Place and Phil who’s found peace and stability in one of our services.
• Updates on new homes, care and support services, and community-building initiatives.
• Insights into our financials – where our money comes from and how it’s spent.
• Tenant Satisfaction Measures (TSMs) – it’s the second year we’ve used these measures to review customer satisfaction and we’re pleased to see an improvement in almost all of them.

The report is more than just facts and figures, it’s a reflection of the lives we’ve impacted and the work we’re doing to build safe, supportive communities. It’s also a chance for customers to see how their feedback is shaping our services.

Paul Moat, Chief Executive